Best Practices For Writing Online Help Writing Boeing Resume
3 Best Practices for Writing Online Help Documentation - Sagitec
Much has been written on writing online help systems. Farkas (1999) provides a detailed explanation of the strengths and weaknesses of seven different genres of instructions�wizards, flowcharts, playscript procedures, the interface annotation model (balloon-type help), paragraph format, the rich step format, and the streamlined step format. Shroyer (2000) promotes using reader-role theory to assess the style preferred by the audience in a help system, and uses it to explain the demise of Microsoft's PaperClip feature. Pratt (1998) uses instructional design theory to inform her recommendations for writing help, including starting with a foundation of procedural information, adding background theoretical information to deepen user understanding, and including practice.
Sample Guidelines for Writing Online Help - Klariti
Writing for the Internet covers doing research online, creating multimedia documents, developing computer–based training and Web–based training, and writing online help